Privacy policy

This Privacy Policy explains how ShopCozaa ("we", "us", or "our") collects, uses, stores, and discloses your personal data when you visit our website, use our services, make a purchase, or communicate with us in any way (collectively, the "Services").

In this Policy, "you" and "your" refer to any person using the Services, whether as a customer, a visitor, or any other individual whose personal data is being processed. Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or to comply with legal or regulatory obligations, including Irish and EU law. Any changes will be posted on the Site with a revised update date. Where required by law, we will take additional steps to inform you of such changes.

What personal data we collect

Information you provide directly:

• Contact details: name, email address, phone number, billing and shipping address
• Order information: items purchased, payment confirmation, delivery details
• Account information: login credentials and account preferences
• Customer support communications: information you provide when contacting us

You may choose not to provide certain information; however, this may limit your ability to access some features of our Services.

Information collected automatically:

When you browse our Site, we may automatically collect certain usage data via cookies and similar technologies, including:

• Device type, operating system, and browser type
• IP address and network connection data
• Pages visited, visit duration, links clicked, and interactions with the Site

Information received from third parties:

We may receive personal data from trusted third parties including our e-commerce platform (Shopify), payment processors, and analytics and marketing partners. All third-party information is handled in accordance with this Privacy Policy.

How we use your personal data

We use your personal data to:

• Process payments and fulfil orders
• Arrange shipping, returns, and exchanges
• Create and manage your customer account
• Communicate with you regarding your orders and inquiries
• Provide, maintain, and improve our Services
• Comply with our legal obligations under Irish and EU law
• Detect, prevent, and investigate fraud or unlawful activity
• Protect the rights, property, and safety of ShopCozaa and our customers

Marketing communications: With your consent or where permitted by Irish and EU law, we may send you marketing emails about our products or offers. You can unsubscribe at any time using the link in our emails.

Cookies and similar technologies

We use cookies and similar technologies to ensure the proper functioning of the Site, remember your preferences, analyse Site usage, and improve performance and user experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality. For information on cookies used by Shopify, please refer to Shopify's cookie policy.

Sharing and disclosure of personal data

We may share your personal data in the following circumstances:

• With service providers acting on our behalf (payment processors, delivery partners, hosting, customer support, analytics)
• With marketing partners, where permitted by law
• Where you have explicitly consented
• With competent authorities when required by Irish or EU law
• In the context of a business transaction (merger, acquisition, or restructuring)

We do not sell your personal data.

International data transfers

Some of our service providers may process personal data outside Ireland or the EU/EEA. Where this occurs, we ensure that appropriate safeguards are in place in accordance with the GDPR and applicable Irish data protection law.

Third-party websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal data.

Children's data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Data security and retention

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we take our obligations seriously.

Personal data is retained only for as long as necessary to provide our Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

Your rights (GDPR)

Under the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 (Ireland), you have the following rights:

• Right of access – to obtain a copy of your personal data
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Complaints: If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority, at www.dataprotection.ie.

Contact us

• Trade Name: ShopCozaa
• Address: Unit E4, Smithstown Industrial Estate, Shannon, Co. Clare, Ireland
• Email: info@shopcozaa.com
• Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Response time: Within 1–2 business days